Accessibility.

Embark Well is committed to providing information, communications, and customer service in ways that respect dignity, independence, integration, and equal opportunity for people with disabilities. We work to identify, prevent, and remove accessibility barriers and to respond thoughtfully when a barrier is brought to our attention.

Embark Well considers the Accessibility for Ontarians with Disabilities Act, 2005 and the Integrated Accessibility Standards Regulation in its accessibility work. Where applicable, Ontario's public website requirements use the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, with limited exceptions. Embark Well aims to meet or exceed that foundation by working toward WCAG 2.1 Level AA across this website.

Accessibility is an ongoing practice. We review content, design, and functionality as the website changes and use feedback to guide improvements.

Accessibility considerations on this website include:

• semantic headings and meaningful page structure;
• keyboard-accessible navigation and controls;
• visible focus indicators;
• text alternatives for informative images;
• captions or equivalent text support for core video content;
• labels and instructions for forms;
• colour contrast, responsive layouts, zoom, and text reflow; and
• clear language, descriptive links, and consistent navigation.

Information and communications are available in accessible formats or with communication supports on request. Embark Well will consult with the person making the request to identify a suitable format or support and will provide it in a timely manner at no additional cost, subject to applicable requirements and technical feasibility.

Requests may include large print, a plain-text or accessible digital document, help reading or navigating content, or another communication support. Contact info@embarkwell.ca or call 647-444-7026 to discuss what would work best.

Some third-party platforms, linked websites, documents, or media may be outside Embark Well's direct control. We do not use that as a reason to ignore barriers. If content is not accessible to you, contact us and we will work with you to provide the information in an accessible way or identify a suitable alternative.

Feedback about accessibility, including a barrier, an accommodation request, or the way Embark Well provides accessible customer service, can be submitted through the Contact page, by email at info@embarkwell.ca, or by phone at 647-444-7026.

Please describe the barrier, the page or service involved, and a preferred way to contact you. Embark Well will review the feedback, respond where contact information is provided, and take reasonable steps to address the concern. Accessible formats and communication supports are available for this feedback process on request.